Tel: 01295 760800
OX17 2DH
Hire terms and conditions

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Centraleisure Hire ltd Terms and Conditions Last updated 4th July 2013

‘I’,’me’ and ‘my’ refers jointly and severally to the person or persons who are the customers. ‘This Agreement’ means the Rental Agreement, the Insurance Motor Rental Agreement and these Terms and Conditions. In the event of any discrepancy between these Terms and Conditions and any other Centraleisure Hire Ltd literature, the provisions of these Terms and Conditions apply Centraleisure’ Centraleisure Hire Limited, Unit 2 Greatworth Hall, Greatworth, Banbury Oxfordshire OX17 2DH.

Customer’ means the person or persons nominated as the hirer under the heading ‘DETAILS OF HIRER/DRIVER’ on the Rental Agreement, any person whose credit or debit card is presented in payment of the customer’s charges, or any person who deems themselves to be the legal entity and ultimately responsible for the motorhome. Should the legal entity be different from the driver, then full name, address and contact phone numbers must be supplied.

Rental Period’
Means the hire period as stated on the Rental Agreement or any agreed variation thereof and any additional period during which the vehicle is in the customer’s possession or control.

Means the vehicle as stated on the Rental Agreement and includes tyres, tools, accessories, the living equipment and any other special equipment, documents related to the Vehicle and any replacement or substitute Vehicle which may be provided at the discretion of CENTRALEISURE HIRE LTD.

‘Living Equipment’
Includes but is not limited to LCD Screen/Television & remote control,CD player, crockery, cutlery, cooking utensils.

‘Security Deposit’
Means the amount held as security by Centraleisure Hire Ltd in relation to this hire. Centraleisure Hire Ltd will refund the security deposit within 30 working days of the date the motorhome is returned back to Centraleisure Hire Ltd. Should any damages exceed the security deposit the customer will be responsible to settle all additional costs over and above the security deposit value.

1. Hire rates quoted include:
– Unlimited miles
– UK standard vehicle insurance* – UK Standard breakdown**

*Insurance loading. In some cases, Centraleisure Hire Ltd will incur additional charges if the driver to be insured has a traffic conviction, is using a non-UK driving license or is in an occupation which is deemed high risk. These charges will be passed onto the customers. **Centraleisure Hire Ltd will supply full breakdown cover to cover any mechanical faults to the base chassis of the motorhome. Any call out charges necessitated by the client through operator error, e.g. a flat vehicle battery, wrong or insufficient fuel, keys locked in Motorhome etc will be the responsibility of the client.

Unit 2 Greatworth Hall,

3. Depot hours
Greatworth, Banbury, Oxon, OX17 2DH

Monday to Friday: 0900h – 1700h

Saturday: 0900h – 1200h

Sundays & Public holidays: closed, unless by prior arrangement

4. Minimum Hire: This ranges from 5 to 7 days depending on the season. Christmas and New Year minimum 7 days hire. Centraleisure Hire Ltd reserves the right to increase the minimum hire period for certain events.

5. One ways: Centraleisure Hire Ltd do not operate one way hire. All collections and returns are from the unit address (see 2 for the address)

6. Cancellation charges

More than 6 weeks before: Booking Deposit

6 weeks – 2 weeks: 50% of total hire charge

2 weeks – No Show: 100% of total hire charge
Centraleisure Hire Ltd cannot postpone or transfer money from one hire to another. Centraleisure Hire Ltd reserves the right to amend our cancellation policy for certain events.

7. Drivers

Age limits: 25 to 70 years.

Driver must be able to demonstrate that they have driven on a regular basis (More than 3 times per week) for at least 3 years and feel confident to drive a vehicle of the dimensions of our largest motorhome 8 metres long 2.2 metres wide and 3.5 metres high.

All drivers must have held a valid licence that entitles them to drive a manual or automatic vehicle for 3 or more years.

All drivers must be present at checkout of the Motorhome. No can be made.

Production of a full, valid standard driver’s licence (note: address must be your current home address), A second form of identification such as a valid passport or utility bill confirming the exceptions your licence address will be required from all drivers at the start of hire. Should the drivers fail to present all correct documentation and identification on collection of the motorhome, then Centraleisure Hire Ltd will be unable to release the motorhome and no refunds will be given.

If you have a modern UK licence we require both the photo card and paper counterpart. If you are required to supply an International licence in addition to your standard licence to drive in the UK or Europe, this must be issued in the country your standard licence was issued and be supplied alongside your standard drivers licence. Note all drivers from outside the EU will require an International licence.

Centraleisure Hire Ltd may not be able to get cover for any driver who has had a driving conviction other than for speeding. Please contact the office to see if cover can be arranged.

Drivers are personally liable for all legal penalties (e.g.: parking tickets, congestion charges, speeding fines) which are incurred during the period of hire.

Maximum of 3 drivers per rental.
8. Collection & Return Collection: Please allow 1 hour for the hand-over at the depot – to complete the documentation and demonstrate your vehicle to you. Please allow the same on your return.

Return: The vehicle must be returned on the date, and before the time stated, on the rental agreement. Vehicles must be returned clean and in the same condition as they left the depot, otherwise a charge will be made for additional Valeting and or Upholstery cleaning. In the case of gross negligence Centraleisure Hire Ltd reserves the right to recover full costs in order to return the motorhome to the state in which it was handed over. In addition a separate toilet cleaning fee of A?75.00 will apply if the toilet waste tank is not empty on return.

Late return: If you will be late returning, Centraleisure Hire Ltd must be advised immediately. Failure to advise may result in prosecution for driving whilst uninsured. An additional charge of A?100.00 per hour will be payable for all late returns.

9. Delivery and Return of the Vehicle
a) I acknowledge having received the Vehicle in a clean condition and in sound working order in accordance with the Motorhome Handover Checklist and with a full LPG gas bottle and full water tank. Please note your Motorhome is handed over to you with enough diesel to enable you to get to the service station where you will need to purchase diesel.

b) I will return the vehicle in a clean condition on the return date and time set out under the Rental Agreement.

c) I acknowledge that Centraleisure Hire Ltd will not refund to me any monies, nor have any obligation to provide a replacement vehicle, if the Vehicle is returned or I cease to have use of the Vehicle or an item of equipment on the vehicle prior to the return date for any reason e.g. Accident, weather, theft or damage.

10. Passengers: Centraleisure Hire Ltd authorises the use of these vehicles up to the stated number of passengers. Each person is to use the safety restraints provided at all times whilst the vehicle is in motion. You will be advised how many passengers you are permitted to carry this will vary subject to the make and model of vehicle you are hiring.
I acknowledge that Centraleisure Hire Ltd do not provide Child seats any Child seat is the responsibility of the hirer to fit them themselves. Children up to 12 years of age or 135cm in height, which ever they reach first, must use the correct child restraints appropriate for their weight under UK law.

11. Pets: I will not allow any animals to be carried in the Vehicle, unless otherwise agreed with Centraleisure Hire Ltd and an additional security deposit paid.

12. Smoking: All Centraleisure Hire Ltd motorhomes are non-smoking vehicles. Centraleisure Hire Ltd reserves the right to impose additional Valeting and or Upholstery cleaning fees and charge demurrage should evidence of smoking be detected in the motorhome.

13. Insurance: (provided all the personal information supplied is correct)
The Vehicle is insured for damage to the Vehicle and the property of a third party; but does not include any personal insurance for the customer or cover any personal possessions. The vehicle insurance is arranged by Liverpool Victoria. The hire rate quoted includes a standard excess of GBA?650.00 for each and every claim. In the event of any damage to either the vehicle or third party property, the hirer will be liable for the first GBA?650.00. The hirer will also be fully liable for all overhead damage, any damaged deemed as gross negligence and replacement or repair of windows and windscreens or tyre damage.
Centraleisure Hire Ltd will be responsible should damage to personal possessions or bodily injury occur (including death) as a result of proven gross negligence on Centraleisure Hire Ltd part i.e. our actions or failure to act. Centraleisure Hire Ltd will not be responsible for any loss which is a side effect of the main loss e.g. loss of profits or opportunity. This is separate from the vehicle insurance provided.

14. Overhead Damage: All drivers must be aware of the (unusual) height of the motorhome and are responsible for all damage if driven under an obstruction that is too low for it to clear the obvious examples are low bridges and height restrictions into car parks etc. In this event the Insurance will apply and the hirer will be responsible for the repair of all damages. Overhead damage is deemed as any damage to any part of the vehicle which occurs above 2.1 metres and or any third party property.

15. Security Deposit: There is a refundable GBA?650.00 Security Deposit payable by credit card or debit card. Should the security deposit be paid by credit or debit card, the amount will be debited from your account immediately. This is fully refundable within 30 days of return of the vehicle to the agreed location, on the agreed date and time, in the same condition as it was let out, with the toilet empty, the interior clean including all cooking appliances. Centraleisure Hire Ltd reserves the right to increase the security deposit for specific events e.g. World Cup events, Festivals, clients travelling with pets or any other hire where the Motorhome is carrying 4 or more adults to A?1000.00

a) On taking delivery of the Vehicle, I agree to pay the Security Deposit
b) I irrevocably authorise Centraleisure Hire Ltd to deduct from the Security Deposit any amounts due by me to Centraleisure Hire Ltd arising out of this Agreement.
c) The security deposit will be refunded within 30 working days of the vehicle being returned to the correct location, undamaged, with a clean interior. We reserve the right to retain a cleaning fee if the motorhome is not returned with the interior in a clean condition. Also the toilet and waste water tank must be emptied prior to the return of the vehicle or an additional A?75.00 soiling fee will be retained.
d) Should any damages exceed the security deposit the customer will be responsible to settle all additional costs over and above the security deposit value within 7 days of your hire end date.
Note: The hirer should be aware that the GBA?650.00
be used to fund any loss or damage what so ever to
and fittings, windows, valeting or upholstery fees
the vehicle. Should these damages exceed GBA?650.00
liable for the total cost and the difference will need to be settled within seven days of returning the Motorhome.

16. European Travel: For those travelling within Europe there is an additional charge of A?10.00 per day for your European cover. European cover is mandatory and you will be in breach of these terms and conditions should you take a motorhome into Europe without taking out the additional European cover. Minimum term for European cover is 7 days, maximum terms is 21 days.
The following Countries are covered by the European Travel Insurance. Austria, Belgium, Denmark, Finland, France, Germany, Greece, Hungary, Italy, Luxembourg, Netherlands, Norway, Poland, Portugal, Spain, Sweden, and Switzerland,
Travel outside of these countries listed above will be in breach of these terms and conditions and you will not be covered by any insurance. Please check your route carefully and ensure it doesn’t go outside these countries.

17. Ireland Travel: For those travelling within Ireland there is an additional charge of A?5.00 per day for your Ireland cover and Irish roadside assistance. Ireland cover is mandatory and you will be in breach of these terms and conditions should you take a motorhome into Ireland without taking out Ireland cover insurance. Minimum term for Ireland cover is 7 days, maximum terms is 21 days.

18. Extras:
Bedding Single set (quilt/pillow/towel) A?20.00 (per set, per rental)
Bedding Double set (quilt/2xpillow/2xtowels)A?40.00(per set, per rental)
Additional driver:A?10.00 per person per day,clean driving licence (max)

19. Payment: Availability is on a request and confirm basis at the time of reservation. A reservation is only binding after it has been confirmed by Centraleisure Hire Ltd and a deposit payment of 50% of the total hire cost has been received. Our terms and conditions including
cancellation security deposit will equipment, fixtures or negligent damage to the customer will be policy apply from this point onwards. Once the reservation is confirmed, a confirmation email will be sent out to the client. Settlement of the remaining balance will be due six weeks prior to departure. Centraleisure Hire Ltd reserves the right to cancel the booking if payment is not received six weeks prior to departure. Payment is by credit card (Visa or MasterCard only) or debit cards in Pounds Sterling

For late bookings (less than six weeks before departure) the full rental price is payable on booking. Vehicles will not be released without full payment being completed.

20. Rental and Other Charges: I will pay Centraleisure Hire Ltd;
a) All rental charges
b) The security deposit.
c) The nominated valeting fee or upholstery cleaning fee if the Vehicle is not returned with the interior in a clean condition;
d) The nominated additional fee of A?75.00 if the toilet and waste water tank are not emptied prior to the return of the Vehicle.
e) The nominated cancellation fee in the event of cancellation of this agreement prior to acceptance or delivery of the vehicle;
f) The cost of any damage to the Vehicle or the property of any third party, subject to the insurance;
g) All government fees and duties etc;
h) All parking fines, other fines or penalties, and/or accidents including third party property damage not reported on return of the Vehicle; and associated administration costs incurred in relation to the Vehicle during the Rental Period;
i) Any other fees or charges payable by me pursuant to this Agreement. This includes any costs incurred by Centraleisure Ltd as a result of any breach by me of the terms of this Agreement
j) Demurrage; the daily rental rate for the period the Vehicle is off fleet; for example for accident repairs
k) Any additional costs over and above the security deposit value should damages exceed the security deposit value.
l) The cost to recover a Vehicle.

21. Administration Charges: Should Centraleisure Hire Ltd receive penalty charge notices for speeding, parking fines or congestion charges then an administration fee of A?25.00 will be added to the charge to cover all administration and postage costs. Centraleisure Hire Ltd will also add an administration charge to any variations requested on an already confirmed booking.

22. Errors in Rental Charges: Total charges as set out therein are not final. I will pay any shortfall in charges to Centraleisure Hire Ltd and I will receive a refund for any overcharge acknowledged by Centraleisure Hire Ltd.

23. Payment of Charges, Joint and Several Liability:
All charges and expenses payable by me under this Agreement are due on demand by Centraleisure Hire Ltd. If I do not pay all charges on the due dates, I agree to pay interest at 1.5% per month above the base rate as publish by Natwest on the outstanding balance and any additional costs incurred by Centraleisure Hire Ltd, including reasonable legal fees to recover the outstanding money owed. When the Customer comprises of more than one person, each person is liable jointly and severally for all obligations of the customer pursuant to this Agreement.

24. Credit and Debit Card Payment: Visa card and MasterCard credit cards only. Please note that a 2% charge will be levied to cover banking fees when a credit card is used to make payment
a) Centraleisure Hire Ltd will accept payment by credit cards.
b) When payment is paid by credit or debit card, I agree that;
i. Centraleisure Hire Ltd is irrevocably authorised to complete any documentation and to take any other action to recover from my credit or debit card issuer all amounts due by me pursuant to this Agreement, including but not limited to, any amounts due in respect to damage to the Vehicle or to property of a third party and all other additional charges as they are incurred (including all parking and traffic infringement penalties, road toll fines, congestion charges, and associated administration costs);
ii. I will not dispute my liability to Centraleisure Hire Ltd for any amount due under this agreement and I shall indemnify and keep indemnified Centraleisure Hire Ltd against any loss incurred (including legal costs) by reason of notifying my credit or debit card issuer of such dispute.
iii. I agree that Centraleisure Hire Ltd is entitled to recover payment from my credit or debit card issuer pursuant to clause 24, section b, sub-section i & ii, in respect of any amounts due which were not known at the time of cancelling the open security payment.
c) I acknowledge that all transactions under this agreement are conducted in Pounds Sterling. Due to exchange rate fluctuations, there could be some variance between the amount initially debited against my credit or debit card and the amount refunded within 30 days after the expiration of the rental period. I release Centraleisure Hire ltd from any liability for such variation.

25. Use of the Vehicle:
I agree that during the rental period, I will not and will not allow the Vehicle to be;
a) Driven otherwise than in a cautious, prudent and normal manner;
b) Used in a manner which could cause damage
c) Driven in a prohibited area or in an area other than the areas indicated by me to Centraleisure Hire Ltd;
d) Driven by a person under the influence of alcohol or drugs or with a blood alcohol level in excess of that permitted by law;
e) Left with the ignition key in the vehicle while it is unoccupied
f) Driven by persons :
i. Under the age of 25 years;
ii. Who is not authorised by law to drive the Vehicle. Particulars of a proposed licensed driver of the Vehicle are set out under the
heading ‘Hires name/ contact on the Rental Agreement.
g) Damaged by :
i. Submersion in water
ii. Contact with Salt Water
h) Used for any illegal purpose for any race, rally or contest
i) Used to tow any vehicle or trailer.
j) Used to carry passengers or property for hire or reward
k) Used to carry more persons than is permitted by any relevant authority or detailed in the Vehicle manual or on the Vehicle or specified in this agreement
m) Used to carry volatile liquids, gases, explosives or other corrosive or inflammable material
n) Otherwise used in breach of my obligations under this Agreement.

26. Vehicle Damage – Insurance Cover: I am aware that;
a) The Vehicle is insured for damage to the Vehicle and the property of a third party; but does not include any personal insurance for the customer or their possessions.
b) I will have to pay an excess for any Insurance claim regardless of which party is at fault for the accident. The insurance excess is A?1000.00
c) I will not have any insurance cover and I will be responsible for the total cost of any damage if I breach any of the terms of this Agreement
d) In the case of winter hire, Centraleisure Hire Ltd will not be and cannot be held responsible in the event of any damage or inconveniences caused by freezing conditions. This is the responsibility of the hirer.
e) I will be responsible for any damage caused through gross negligence and will not be covered by the insurance.

27. Road Restrictions:
a) All Vehicles may only be driven on sealed / bitumen roads.
b) I acknowledge that Centraleisure Hire Ltd reserves the right at any time, at its sole discretion, to restrict vehicle movements in certain areas due to adverse road or weather conditions or any other reasonable cause

28. Alterations to the Vehicle: I shall not make any alterations or additions to the Vehicle without the prior written consent of CentraLeisure Hire Ltd

29. Maintenance
a) I shall take all reasonable steps to properly maintain the Vehicle, including checking oil and coolant levels, tyre pressures and batteries.
b) I acknowledge that Centraleisure hire Ltd will reimburse me for expenditure up to UK A?40.00 reasonably incurred in rectifying any mechanical failure to the drive train and engine of the Vehicle (not including the water system, refrigerator, heating, audio and DVD equipment, provided That:
i. I produce relevant receipts: and
ii. I have received the prior consent of Centraleisure Ltd;
iii. The damage is not due to my fault or my breach of this Agreement. c) Subject to the terms of this agreement, I will pay for the cost of repairing or replacing tyres damaged during the Rental Period. Centraleisure Hire Ltd will reimburse me for expenditure reasonably incurred if;
i. I produce relevant receipts;
ii. The tyre is defective and is returned by me to Centraleisure Hire Ltd for inspection; and
iii. The manufacturer accepts liability under his warranty,
d) I will be liable for any costs associated with the incorrect use of fuel. All Centraleisure Hire Ltd motorhomes run on DIESEL.

30. Motorhome Systems: Centraleisure Hire Ltd will carry out a full Pre Checkout Inspection (PCI) on every motorhome before the commencement of hire. The PCI involves testing every system on board the motorhome to ensure they are operating correctly. In conjunction with this the hirer will be taken on a tour of the motorhome and shown how each system works. Should an onboard system fail during your hire, Centraleisure Hire ltd will make every effort to remedy the fault whilst you are away but in some circumstances this may not be possible and Centraleisure Hire Ltd cannot be held responsible and will not refund any monies should a loss of service be encountered.

31. Responsibility when accident occurs
a) In the event of any accident, loss or damage arising out of the use of the vehicle, I will
i. Notify Centraleisure Hire Ltd within 24hrs of the happening of the event
ii. Obtain the names and addresses of third parties and any witnesses and report the event to the nearest police station;
iii. Complete an accident claim form as supplied;
iv. If the accident occurs in Europe then in addition you must complete the European accident report form as supplied;
v. Not make any admission of liability to other parties, settlement offer or other like offer;
vi. Assist Centraleisure Hire Ltd in handling any claim arising from any event, including providing all relevant information and attending Court to give evidence.
b) I acknowledge that the excess or other amount due by me in respect of any damage arising from an accident, loss or damage is payable at the time of reporting the event and not at the completion of the rental period, regardless of which party is at fault.
c) I will pay for any costs relating to the delivery of a change over vehicle as a result of an accident regardless of which party is at fault. d) No security deposit or insurance excess will be refunded until claim is settled.

32. Change of Vehicle: Centraleisure Hire Ltd reserves the right, at its absolute discretion, to substitute a comparable or superior Vehicle for the Vehicle ordered. In that event, I shall not be liable for any increased rental or other charges save for any addition running costs pertaining to the substitute vehicle. Such substitution shall not entitle me to any refund and does not constitute a breach of this Agreement.

33. Terminating the Agreement I acknowledge that Centraleisure Hire Ltd may terminate this Agreement and repossess the Vehicle at any time, without notification to me, and that I will pay the reasonable costs of repossessing the Vehicle, including towing charges if;
a) I am in breach of any term of this Agreement;
b) I have obtained the Vehicle through fraud or misrepresentation;
c) Any statement, representation or warranty made by the customer in respect to himself or additional drivers is incorrect.
d) The Vehicle appears to be abandoned
e) The Vehicle is not returned on the agreed return date or Centraleisure Hire Ltd reasonably believes that the Vehicle will not be returned on the agreed return date;
f) Centraleisure Hire Ltd considers on reasonable grounds that the safety of passengers or the condition of the Vehicle is in danger. I understand that in the event of such termination or repossession, I have no right to a refund of any part of the rental charges or the Security Deposit

34. Release and Indemnity of Centraleisure Hire Ltd:
a) Subject to its obligation to deliver the Vehicle or an appropriate substitute vehicle, I release Centraleisure Hire Ltd, its employees and agents, from any liability to me (regardless of who is at fault) for any loss or damage incurred by me by reason of this Agreement, including but not limited to:
i. Any loss or damage caused by breakdown, mechanical defect,
accident or the Vehicle being unsuitable for my purpose;
ii. Any loss or damage to any property left in or on the Vehicle, in any service vehicle or on any Centraleisure Hire Ltd premises or recovered or handled by Centraleisure Hire Ltd.
b) Subject to any insurance arrangements agreed with Centraleisure Hire Ltd, I hereby indemnify and shall keep indemnified Centraleisure Hire Ltd, its employees and agents against any claims, demands and expenses (including legal costs) incurred or sustained by them or any of them by reason of my use and/or possession of the Vehicle.

35. Title to Vehicle: I acknowledge that Centraleisure Ltd retains title to the Vehicle and its contents and that I possess the goods as a mere bailee only. I do not have any right to pledge Centraleisure Ltd’s credit in connection with the Vehicle and agree not to do so. I shall not agree, attempt, offer or purport to sell, assign, sublet, lend, pledge, mortgage, let on hire, or otherwise part with or attempt to part with the personal possession of or otherwise deal with the Vehicle.

36. Changes: Any changes to this agreement must be in writing and must be signed on behalf of Centraleisure Hire Ltd and by me.

37. Force Majeure: We will make every effort to ensure that the reserved Motorhome is available for you at the correct time. If, due to circumstances beyond our control, this is not possible and if an alternative or acceptable Motorhome is not available our liability is limited to the refunds of all monies paid by you.

38. My Warranties: I warrant that all information supplied by me to Centraleisure Hire Ltd in connection with this agreement is true.

39. Proper Law:
This agreement shall be governed by the law of Great Britain in which this agreement was signed.

40. Data Protection Act
The information that you have provided to Centraleisure Hire Ltd will be used to fulfil this contract placed with us. We will not pass this information onto any other organisation outside this company other than to our insurer and Liverpool Victoria.

41. Entire Agreement:
This Agreement constitutes the entire agreement of the parties and there are no other oral undertakings, warranties or agreements between the parties relating to the subject matter of this agreement. Centraleisure Hire Ltd reserves the right to add or amend the vehicle specifications and rental charges without prior notice. This agreement does not affect
your statuary rights under civil law.
By signing below you agree that you have read and accept the above Terms and Conditions and that these along with the Rental Agreement form a legally binding contract between yourself and Centraleisure Hire Ltd.

Main driver:
Signed: _______________________________________________
Print name:_____________________________________________ Date: ____________________________________________
Driver 2:
Signed: _______________________________________________
Print name:_____________________________________________ Date: ____________________________________________
Driver 3:
Signed: _______________________________________________
Print name:_____________________________________________ Date: ____________________________________________
Payer of Security Deposit (if not a named driver on the Rental Signed: _______________________________________________
Print name:_____________________________________________ Date: ____________________________________________
Last updated 5th July 2013

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